Creating customer delight : (Record no. 62507)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00758nam a2200241 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 62507 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| rucl marc code | BD-RjUL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20211209081107.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170124s2005 enka 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0761932968 (paper back) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (BD-RjUL)62633 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | BD-RjUL |
| Language of cataloging | eng |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 23 |
| Author mark and year | SEC 2005 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Seth, Rakesh, |
| Dates associated with a name | 1958- |
| 9 (RLIN) | 185829 |
| 245 10 - TITLE STATEMENT | |
| Title | Creating customer delight : |
| Remainder of title | the how and why of CRM / |
| Statement of responsibility, etc. | Rakesh Seth, Kirti Seth. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi ; Thousand Oaks, Calif. : |
| Name of publisher, distributor, etc. | Response Books, |
| Date of publication, distribution, etc. | c2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pagination | 154 p. : |
| Illustrations | ill. ; |
| Size | 20 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations |
| General subdivision | Management. |
| 9 (RLIN) | 185830 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Seth, Kirti, |
| Dates associated with a name | 1966- |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Permanent Location | Current Location | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Date last seen | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Non-fiction | Central Library, University of Rajshahi | Central Library, University of Rajshahi | Reading Room | 26/12/2010 | Dhaka paragon enterprises ltd. | 225.00 | 658.812 SEC 2005 | 24/01/2017 | C-1 | Books |