Includes bibliographical references (p. 337-339).

The modern health care and business environment -- Principles of management in a dynamic environment -- The Pareto rule, focusing table, and focusing matrix -- Management by constraints: the focusing steps of the theory of constraints -- Management by constraints in a bottleneck environment -- Management by constraints when the market is the constraint -- Focused current reality tree -- Resolving managerial conflicts -- The efficiencies syndrome -- The evils of long response times -- Reducing response times -- The complete kit concept -- Performance measures and managerial control -- Effects of fluctuations, variability, and uncertainty on the system -- The evils of traditional cost accounting -- Marketing, costing, and pricing considerations in decision-making processes -- Quality management and process control -- Creating value for health care organizations -- Case study: the emergency department at Guard Mountain Hospital -- Our managerial credo.