Quality in public services : managers' choices /
Gaster, Lucy, 1940-
Quality in public services : managers' choices / Lucy Gaster. - Buckingham [England] ; Philadelphia : Open University Press, 1995. - ix, 149 p. : ill. ; 24 cm.
Includes bibliographical references (p. [138]-145) and index.
0335193498 0335191606 (pbk.)
Public administration--Great Britain.
Municipal services--Management.--Great Britain
363.068 / GAQ 1995
Quality in public services : managers' choices / Lucy Gaster. - Buckingham [England] ; Philadelphia : Open University Press, 1995. - ix, 149 p. : ill. ; 24 cm.
Includes bibliographical references (p. [138]-145) and index.
0335193498 0335191606 (pbk.)
Public administration--Great Britain.
Municipal services--Management.--Great Britain
363.068 / GAQ 1995