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The service focus : developing winning game plans for service companies /

Shaw, John C. 1933-

The service focus : developing winning game plans for service companies / John C. Shaw. - Homewood, Ill. : Dow Jones-Irwin, c1990. - xiii, 262 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 155623239X

Subjects--Topical Terms:
Service industries--Management.--United States
Strategic planning--United States.

Dewey Class. No.: 658.4012 / SHS 1990

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