| 000 | 01134cam a22002894a 4500 | ||
|---|---|---|---|
| 001 | 16175 | ||
| 003 | BD-RjUL | ||
| 005 | 20211208235953.0 | ||
| 008 | 140211s2001 ilua b 001 0 eng d | ||
| 020 | _a0844224413 | ||
| 035 | _a(BD-RjUL)16230 | ||
| 040 |
_aDLC _cDLC _dBD-RjUL _beng |
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| 041 | _aeng | ||
| 082 | 0 | 0 |
_a658.8 _221 _bTEM 2001 |
| 100 | 1 |
_aTerrill, Craig. _950059 |
|
| 245 | 1 | 0 |
_aMarket leadership strategies for service companies : _bcreating growth, profits, and customer loyalty / _cCraig Terrill and Arthur Middlebrooks. |
| 260 |
_aLincolnwood, Ill. : _bNTC Business Books, _cc2000. |
||
| 300 |
_axvi, 268 p. : _bill. ; _c24 cm. |
||
| 500 | _aAt head of title: American Marketing Association. | ||
| 504 | _aIncludes bibliographical references (p. 253-254) and index. | ||
| 650 | 0 |
_aService industries _xMarketing _xManagement. _950060 |
|
| 700 | 1 |
_aMiddlebrooks, Arthur. _950061 |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh041/99010338.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/mh041/99010338.html |
| 942 |
_2ddc _cBK |
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| 999 |
_c16175 _d16175 |
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