@book{82075,
	author = {Hayes, John, and Hayes, John,},
	title = {Interpersonal skills at work /},
	publisher = {Routledge,},
	year = {2002.},
	address = {Hove, East Sussex ;},
	edition = {2nd ed.},
	note = {Rev. ed. of: Interpersonal skills. 1994.}
}