TY  - BOOK
ED  - Disney Institute.
TI  - Be our guest: perfecting the art of customer service 
SN  - 0786853077
U1  - 658.812 21
PY  - 2001///
CY  - New York
PB  - Disney Editions
KW  - Disney Institute
KW  - Amusement parks
KW  - Customer services
KW  - Florida
KW  - Orlando
KW  - Walt Disney World (Fla.)
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0914/00047492-d.html
ER  -