Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D. Eisner.. - 1st ed. - New York : Disney Editions, c2001. - 206 p. ; 19 cm.

Includes bibliographical references and index.

0786853077


Disney Institute.


Amusement parks--Customer services--Florida--Orlando.


Walt Disney World (Fla.)

658.812 / BEO 2001