Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D. Eisner.. - 1st ed. - New York : Disney Editions, c2001. - 206 p. ; 19 cm. Includes bibliographical references and index. ISBN: 0786853077 Subjects--Corporate Names: Disney Institute. Subjects--Topical Terms: Amusement parks--Customer services--Florida--Orlando. Subjects--Geographic Terms: Walt Disney World (Fla.) Dewey Class. No.: 658.812 / BEO 2001