@book{77116,
	author = {Daily, James M. and Institute of Certified Professional Managers (U.S.)},
	title = {ICPM interpersonal skills for the manager /},
	publisher = {Dow Jones-Irwin,},
	year = {c1983.},
	address = {Homewood, Ill. :},
	note = {On cover: Institute of Certified Professional Managers.}
}