TY  - BOOK
AU  - Gopal, V.V.
TI  - Total quality management: an introduction 
SN  - 8178813580
U1  - 658.401 23
PY  - 2004///
CY  - India
PB  - ICFAI books
KW  - Total quality management
KW  - Case studies
N1  - Includes index
ER  -