Total quality management :  an introduction / 
edited by V.V. Gopal 
 - India :  ICFAI books,  2004 
 - 174 p. :  ill. ;  23 cm 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>8178813580 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality management--Case studies
<br/><br/><label>Dewey Class. No.: </label>658.401  / ROT 2004