TY  - BOOK
AU  - Chakravarty, Lata
TI  - Benchmarking: Concepts and cases 
SN  - 8131400867
U1  - 526.32 23
PY  - 2006///
CY  - India
PB  - ICFAI, 
KW  - Bench Mark
N1  - Includes Index
ER  -