TY  - BOOK
AU  - Gopal, V. V.
TI  - Total quality management: An introduction 
SN  - 8178813580
U1  - 658.4013 23
PY  - 2004///
CY  - Hyderbad
PB  - ICFAI University Press
KW  - TQM
N1  - Includes indexes
ER  -