TY - BOOK AU - Phillips,Jack J. TI - Improving supervisors' effectiveness: hoe organizations can raise the performance of their first-level managers T2 - Jossey-Bass management series SN - 0875896472 U1 - 658.4071245 23 PY - 1985/// CY - San Francisco PB - Jossey-Bass Publishers KW - Supervision of employees KW - Supervisors KW - Training of N1 - Includes index ER -