TY  - BOOK
AU  - Vilanilam,John V.
TI  - More effective communication: a manual for professionals 
SN  - 0761993649 (cl.)
U1  - 658.45 23
PY  - 2000/// [reprinted 2004]
CY  - New Delhi, London
PB  - Response
KW  - Business communication
KW  - Communication
N1  - Includes bibliographical references and index
ER  -