TY - BOOK AU - Kaul,Asha TI - Effective business communication SN - 9788120317093 U1 - 658.45 23 PY - 2000/// [reprinted 2012] CY - New Delhi : PB - Prentice-Hall of India KW - Business communication N1 - Includes bibliographical references (p. 259-262) and index ER -