@book{61414,
	author = {Ross, Joel E.},
	title = {Total quality management :},
	publisher = {Kogan Page,},
	year = {1995 [Impression 1996]},
	address = {London :},
	edition = {2nd ed},
	note = {Previous ed.: Delray Beach, Fla. : St Lucie Press, 1993}
}