TY  - BOOK
AU  - Yates,Rochelle
TI  - A librarian's guide to telephone reference service
SN  - 0208020829
U1  - 025.52028 23
PY  - 1986///
CY  - Hamden, Conn.
PB  - Library Professional Publications
KW  - Reference services (Libraries)
N1  - Includes Index
ER  -