Yates, Rochelle,  1942- <br/><br/>
A librarian's guide to telephone reference service / 
Rochelle Yates. 
 - Hamden, Conn. :  Library Professional Publications,  1986. 
 - 136 p. ;  23 cm. 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>0208020829 0208020837 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)
<br/><br/><label>Dewey Class. No.: </label>025.52028  / YAL 1986