@book{40811,
	author = {Hill, Larry B.},
	title = {The model ombudsman :},
	publisher = {Princeton University Press,},
	year = {c1976.},
	address = {Princeton, N.J. :},
	note = {Based on the author's thesis, Tulane University, 1970.},
	url = {http://www.loc.gov/catdir/enhancements/fy1504/76003258-d.html}
}