@book{17495,
	author = {Raman, Meenakshi. and Sharma, Sangeeta,},
	title = {Technical communication :},
	publisher = {Oxford University Press,},
	year = {c2004.},
	address = {New Delhi ;},
	url = {http://www.loc.gov/catdir/toc/fy054/2005297784.html}
}