creating growth, profits, and customer loyalty Terrill, Craig. creator Middlebrooks, Arthur. text bibliography ilu Lincolnwood, Ill NTC Business Books c2000 2001 monographic eng

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xvi, 268 p. : ill. ; 24 cm. Craig Terrill and Arthur Middlebrooks. At head of title: American Marketing Association. Includes bibliographical references (p. 253-254) and index. Service industries Marketing Management 658.8 TEM 2001 0844224413 http://www.loc.gov/catdir/toc/mh041/99010338.html http://www.loc.gov/catdir/description/mh041/99010338.html http://www.loc.gov/catdir/toc/mh041/99010338.html http://www.loc.gov/catdir/description/mh041/99010338.html DLC 140211 20211208235953.0 16175 eng