@book{16175,
	author = {Terrill, Craig. and Middlebrooks, Arthur.},
	title = {Market leadership strategies for service companies :},
	publisher = {NTC Business Books,},
	year = {c2000.},
	address = {Lincolnwood, Ill. :},
	note = {At head of title: American Marketing Association.},
	url = {http://www.loc.gov/catdir/toc/mh041/99010338.html}
}