TY  - BOOK
AU  - Shaw,John C.
TI  - The service focus: developing winning game plans for service companies 
SN  - 155623239X
U1  - 658.4012 20
PY  - 1990///
CY  - Homewood, Ill.
PB  - Dow Jones-Irwin
KW  - Service industries
KW  - United States
KW  - Management
KW  - Strategic planning
N1  - Includes bibliographical references and index
ER  -