Shaw, John C.  1933- <br/><br/>
The service focus :  developing winning game plans for service companies / 
John C. Shaw. 
 - Homewood, Ill. :  Dow Jones-Irwin,  c1990. 
 - xiii, 262 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>155623239X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.--United States<br/>Strategic planning--United States.
<br/><br/><label>Dewey Class. No.: </label>658.4012  / SHS 1990