@book{15190,
	author = {Zairi, Mohamed.},
	title = {Effective management of benchmarking projects :},
	publisher = {Butterworth-Heinemann,},
	year = {1998 [reprinted 1999]},
	address = {Oxford, England :},
	url = {http://www.loc.gov/catdir/description/els033/98199169.html}
}